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Answers

Frequently Asked Questions

 
 
  • HOW DO I PLACE AN ORDER FOR LIGHTING?

Please contact us directly for inquiries about lighting fixtures.  Orders require a minimum of 50% NON-REFUNDABLE deposit.  Goods will be ready to ship when balance is paid in full.  Enquiries can be sent directly to info@neptuneglassworks.com

 

  • HOW DO I BUY REPLACEMENT LIGHT BULBS?

Some fixtures use specially designed light bulbs.  You can order bulbs directly from us.  Other fixtures use standard light bulbs that are readily available from any bulb supplier or a well stocked hardware store.  See the catalogue for bulb details.

 

  • WHEN WILL MY ONLINE ORDER SHIP?

In-stock items will ship within a few business days.  We will be in touch if an item that you have ordered is not in stock.  If you require faster shipping please contact us before placing your order.  You can send enquiries to info@neptuneglassworks.com

 

  • DO YOU ACCEPT RETURNS?

Because of the handmade nature of our product, we do not accept returns. All orders are carefully packed and shipped. Contact info@neptuneglassworks.com within 5 days of receipt if an item arrives damaged. Photographs of the damage will be required so that a claim can be made with the carrier and a replacement can be sent.

 

  • HOW DO I CLEAN AND CARE FOR MY FIXTURE?

PATINATEd BRASS

All brass patinas are unlacquered and hand-sealed with a light layer of wax.  Dust gently with a duster or soft rag.  Do not use brass cleaners as they will remove the patina.

 

RAW BRASS 

Raw brass fixtures are unlacquered and will develop a natural patina over time. The original shine can be restored using brass polish and a clean, soft rag. 

 

GLASS

For clear glass, wipe gently with a mild glass cleaner.  For frosted or etched glass, dust gently with a duster or soft rag.  Do not scrub frosted glass or place any glass components in the dishwasher.

 

  • HOW DO I CLEAN AND CARE FOR MY Drinkware?

Clear and colored Glass

Hand wash with mild soap and water.  Never put our hand-blown glassware in the dishwasher.

 

23K Gold

For pieces that have been embellished with gold luster, extra care must be taken to ensure the longevity and continued brilliance of your glassware.  Hand wash with mild soap and water avoiding abrasive cleaning tools.  Never put our hand blown glassware in the dishwasher.